Astro Yarn

Astro: 90% llama~10% rose gray merino wool

Natural non-dyed fiber

2 ply Fingering Weight

97yds. 20g.

39yds. 5.6g.

Thank you for shopping with us! If you are not fully satisfied with your purchase, we are here to help. Please review our return and refund policy below:

    1.    Eligibility for Returns:

    •    Returns are accepted within 30 days of the purchase date.

    •    The product must be unused, in its original packaging, and in resalable condition.

    2.    Return Process:

    •    To initiate a return, please contact us at micaelaparrish@yahoo.com with your order number and reason for return.

    •    You will receive instructions on how to return the item(s).

    •    Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.

    3.    Refund Process:

    •    Refunds will be issued to the original payment method once the returned item is received and inspected.

    •    Please allow 10 business days for the refund to be processed.

    •    Shipping fees are non-refundable unless the return is due to a defect or error on our part.

    4.    Exchanges:

    •    If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

    5.    Damaged or Defective Items:

    •    If your item is damaged or defective, please contact us immediately. We will offer a replacement or full refund depending on the situation.

    6.    Contact Us:

    •    For any questions regarding returns or refunds, please contact us MicaelaParrish@yahoo.com 

1. Timeline

    •    Orders are typically processed within 1-2 business days (excluding weekends and holidays).

    •    Shipping Timeframes:

    •    Standard Shipping: 3–7 business days

    •    Expedited Shipping: 2–3 business days

    •    Overnight Shipping: 1 business day

    •    Tracking information will be provided once the order ships

 

2. Packaging and Cost

    •    Packaging: Orders are securely packed to prevent damage during transit. Eco-friendly materials are used when possible.

    •    Shipping Costs: Rates are calculated based on weight, dimensions, and destination.

    •    Expedited shipping incurs additional charges displayed at checkout.

 

3. Carriers: We work with trusted carriers to ensure prompt delivery

    •    FedEx: Reliable for expedited and overnight shipments

    •    UPS: Preferred for ground shipping and international deliveries

    •    USPS: Ideal for P.O. boxes, rural areas, and standard mail

Carrier selection depends on the shipping method chosen at checkout and destination.

 

4. Special Considerations

    •    International Shipping: Additional customs duties, taxes, or fees may apply.

    •    Delays: While rare, delays due to weather, customs, or other unforeseen circumstances may occur.

    •    Issues: If your package is delayed or lost, please contact us at MicaelaParrish@yahoo.com