Phoenix Yarn

Thank you for shopping with us! If you are not fully satisfied with your purchase, we are here to help. Please review our return and refund policy below:

    1.    Eligibility for Returns:

    •    Returns are accepted within 30 days of the purchase date.

    •    The product must be unused, in its original packaging, and in resalable condition.

    2.    Return Process:

    •    To initiate a return, please contact us at micaelaparrish@yahoo.com with your order number and reason for return.

    •    You will receive instructions on how to return the item(s).

    •    Customers are responsible for the return shipping costs unless the return is due to a defect or error on our part.

    3.    Refund Process:

    •    Refunds will be issued to the original payment method once the returned item is received and inspected.

    •    Please allow 10 business days for the refund to be processed.

    •    Shipping fees are non-refundable unless the return is due to a defect or error on our part.

    4.    Exchanges:

    •    If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

    5.    Damaged or Defective Items:

    •    If your item is damaged or defective, please contact us immediately. We will offer a replacement or full refund depending on the situation.

    6.    Contact Us:

    •    For any questions regarding returns or refunds, please contact us MicaelaParrish@yahoo.com 

1. Timeline

    •    Orders are typically processed within 1-2 business days (excluding weekends and holidays).

    •    Shipping Timeframes:

    •    Standard Shipping: 3–7 business days

    •    Expedited Shipping: 2–3 business days

    •    Overnight Shipping: 1 business day

    •    Tracking information will be provided once the order ships

 

2. Packaging and Cost

    •    Packaging: Orders are securely packed to prevent damage during transit. Eco-friendly materials are used when possible.

    •    Shipping Costs: Rates are calculated based on weight, dimensions, and destination.

    •    Expedited shipping incurs additional charges displayed at checkout.

 

3. Carriers: We work with trusted carriers to ensure prompt delivery

    •    FedEx: Reliable for expedited and overnight shipments

    •    UPS: Preferred for ground shipping and international deliveries

    •    USPS: Ideal for P.O. boxes, rural areas, and standard mail

Carrier selection depends on the shipping method chosen at checkout and destination.

 

4. Special Considerations

    •    International Shipping: Additional customs duties, taxes, or fees may apply.

    •    Delays: While rare, delays due to weather, customs, or other unforeseen circumstances may occur.

    •    Issues: If your package is delayed or lost, please contact us at MicaelaParrish@yahoo.com